Thank you
for your interest in Daycare Universe, an OrionECG online store.
DaycareUniverse.com has been online since 2000. Originally, this
store was designed for customers who wished to place their order by
phone,
due to concerns about internet security. However, we are now
able to offer you online shopping in a secure environment with greater
felxability and convenience:
http://shopdaycareuniverse.com
You are still welcomed to
phone in your order.
Thank you!
Shipping
Time
Daycare Universe ships most items in 3-7 business days while the
majority of childcare furniture and equipment items typically ship out
in 7-10 business days. During back to school season and holidays, it
may take up to 21 days for furniture to ship. Transit time adds 1- 7
business days, depending on your location. In the case of a
back-ordered item, your order may be delayed.
You can view the
status of your order by logging into our system 24 hours a day here:
http://www.shopdaycareuniverse.com.
Please remember, all orders are processed once payment is received. If
we are notified that your item(s) will be delayed beyond our stated
shipment time, we will contact you. IF YOU MAIL IN A CHECK: Please
allow 10 business days for your check to clear BEFORE we process your
order.
Note: If your order contains multiple
items, you may receive separate boxes at varying times.
Shipping
Charges:
Most of our items
will ship based on a STANDARD size/weight for shipping within the 48
contiguous United States. These items are considered non-freight and will
ship via UPS, Fedex or USPS. Items that are Freight will be
marked with an "*" at the
end of the item OR stated in the item description and
may
incur additional charges.
WE WILL NOT CHARGE ANY PART OF YOUR ORDER UNTIL
WE HAVE NOTIFIED YOU OF EXTRA SHIPPING AND RECEIVED YOUR APPROVAL.
Free Shipping Promotions:
LOOK FOR this icon:
'Free shipping' promotions are only
available to residents in the 48 contiguous United States. All
international shipping destinations as well as Alaska and Hawaii will
be subject to shipping charges. Please call us for charges. Items with
an "*" are excluded from free shipping.
Promotions:
DRAWINGS and PROMOTIONS:
Most drawings and promotions will be listed
on each page in the upper left hand corner in our store's banner.
Address errors and corrections:
IF YOUR PACKAGE IS
RETURNED DUE TO AN ADDRESS ERROR we will charge you original shipping,
reship charges and possibly restocking fees. If an address correction
is automatically made by the carrier, i.e., UPS, FedEx or any other
shipper, we reserve the right to charge you the associated fees
charged to us by the carrier to correct your address for delivery
completion.
Freight charges:
Items considered 'freight' (see above under
shipping charges)
will be noted with a "*" at the end of the
item number and/or stated
in
the item description section. Freight charges will vary based on your
location. Please call us at: 1-866-600-SHOP (7467) for more
information regarding freight shipments and quotes. You are
responsible for ALL freight charges, unless stated elsewhere. We can
ship to US Freight Forwarders, call us if you have a project you would
like to discuss. Please call us for rates and product availability.
FREIGHT items:
You are
responsible for verifying and inspecting all shipments at the time of
delivery. If you are not pleased with the condition of the shipment,
make a note of it on the bill of lading before the freight carrier
leaves, or refuse the shipment. We require that you report such items
within 48 hours from receipt. Keep all original packaging until we
instruct you further.
Freight price
quotes are subject to change due to changing gas prices, driver rates,
and other various fees. However, freight quotes are good for two weeks
from the date they are quoted.
CUSTOMER INSPECTION:
You are responsible for verifying and
inspecting all shipments at the time of delivery. If you are not
pleased with the condition of the shipment, make a note of it on the
bill of lading before the freight carrier leaves, or refuse the
shipment. We require that you report such items within 48 hours from
receipt.
Manufacturer Policies:
All of our
products carry a manufacturer warranty. For information regarding your
specific product warranty, please contact us. If you have a product
warranty claim, please contact us for assistance and have your date of
purchase and/or receipt number available.
Playground Equipment:
Upon receipt of
equipment, you will have 10 days to verify all parts (nuts, bolts,
etc.) are accounted for, and to report a shortage. You will not
receive, free of charge, additional parts if you fail to call after
this time frame. The large 'Modular' equipment has a warranty as
follows:
• LIMITED LIFETIME WARRANTY on steel
support posts and clamps. • 15 YEAR LIMITED WARRANTY on main support
materials and decks. • 10 YEAR LIMITED WARRANTY on all plastic
components. • 1 YEAR WARRANTY on all products not listed
Backorders:
Daycare Universe may ship larger items directly from the manufacturer.
Although we cannot control manufacturer inventory levels, we will do
our best to notify you if an item you have purchased is going to have
delayed shipping. There are some instances beyond our control, that
may delay an items longer than stated.
Return/Exchange Policy:
Returns will not
be accepted without prior authorization from us and must be made
within 30 days. Returns must be in original, unused condition and
packaging. If the item you purchased had FREE SHIPPING, you will be
charged for the actual cost of shipping the package to you. When
requesting authorization to make returns, please include date of
purchase (billing date) invoice number, and/or receipt transaction
number. Returns are subject to additional shipping fees and/or
restocking fees. RETURNS WITHOUT PRIOR AUTHORIZATION FROM US may not
be refunded. Failure to return an item without prior authorization
from us may result in the forfeiture of your product(s) and any
payment we received for such product(s). The original packaging must
be used to re-pack the item for return shipping. Contact us for the
exact return/exchange policy as each manufacturer will vary:
1-866-600-SHOP (7467).
Credits for
returned merchandise may take 1-4 weeks from the time your item is
returned the warehouse. Each returned item has to be inspected for use
and damage before a credit can be issued. Please call us to check the
status of your credit.
Restocking Fees:
Restocking fees
may apply on returns. Shipping costs are not refundable and return
shipping fees are purchasers responsibility. Only unused items may be
returned.
Cancellations:
Most orders placed cannot be canceled and may be subject to restocking
fees (if items were ordered and/or shipped) and/or an administration
fee to cancel the order. Shipping charges incurred for returning items
will be the responsibility of the customer.
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